EYEPTV Refund Policy

Effective Date: April 11, 2026

At EYEPTV, we are committed to providing our customers with a high-quality IPTV service and a positive user experience. We understand that sometimes things don’t work out as planned, and you may need to request a refund. This Refund Policy outlines the conditions under which refunds will be issued for EYEPTV IPTV subscriptions and related services. Please read this policy carefully before subscribing to our services.

7-Day Money-Back Guarantee

EYEPTV offers a 7-day money-back guarantee on all new IPTV subscriptions. This means that if you are not completely satisfied with our service within the first 7 days of your subscription, you are eligible for a full refund, subject to the conditions outlined below.

Refund Conditions

To be eligible for a refund under our 7-day money-back guarantee, the following conditions must be met:

• The refund request must be submitted within 7 calendar days from the date of your initial subscription purchase. After 7 days, you will no longer be eligible for a refund under this guarantee.
• You must contact our support team at support@eyeptv.net to initiate the refund process.
• You must provide a clear and valid reason for your refund request. Vague or unsubstantiated claims may not be accepted. Examples of valid reasons include technical issues that prevent you from using the service, consistent buffering or freezing despite troubleshooting efforts, or a significant discrepancy between the advertised service and the actual service received.
• You must have made a reasonable effort to troubleshoot any issues you experienced with the EYEPTV IPTV service with the assistance of our support team. We are committed to resolving technical problems and providing assistance to ensure you can enjoy our service.
• You must not have violated our Terms of Service. If your account has been suspended or terminated due to a violation of our Terms of Service, you will not be eligible for a refund.
• The 7-day money-back guarantee applies only to the initial purchase of a subscription. Renewals or upgrades are not covered by this guarantee.
• Refunds are limited to one per customer. If you have previously received a refund from EYEPTV, you will not be eligible for another refund.
• We reserve the right to deny a refund request if we suspect fraudulent activity or abuse of our refund policy.

Refund Process

To request a refund, please follow these steps:

1. Email our support team at support@eyeptv.net within 7 days of your initial subscription purchase.
2. In your email, clearly state your reason for requesting a refund and provide your account details (username, email address used for subscription).
3. Our support team will review your request and may ask for additional information or troubleshooting steps.
4. If your refund request is approved, we will process the refund within 7-10 business days.
5. The refund will be issued to the original payment method used for the purchase.

Non-Refundable Items and Situations

The following items and situations are not eligible for refunds:

• Refund requests submitted after 7 days from the date of your initial subscription purchase.
• Subscription renewals or upgrades.
• Situations where you are unable to access EYEPTV IPTV due to issues with your internet connection, device compatibility, or network configuration. It is your responsibility to ensure you have a stable and compatible setup to use our service.
• Situations where the content you desire is not available. We offer a wide variety of channels and content, but we cannot guarantee the availability of specific channels or programming.
• Situations where your account has been suspended or terminated due to a violation of our Terms of Service.
• If you have already received a refund from EYEPTV in the past.
• Refunds for partial months or unused portions of a subscription after the 7-day money-back guarantee period.
• Hardware or software purchased separately from EYEPTV IPTV subscriptions (e.g., streaming devices, VPN services).
• Issues arising from third-party applications or services used in conjunction with EYEPTV IPTV.
• Fluctuations in channel availability or temporary service interruptions due to unforeseen circumstances (e.g., server maintenance, network outages). We will make reasonable efforts to minimize disruptions and provide updates as needed.

Timeline for Refund Processing

Once your refund request is approved, please allow 7-10 business days for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your payment provider. We will send you a confirmation email once the refund has been processed.

Changes to this Refund Policy

EYEPTV reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this Refund Policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact our support team at support@eyeptv.net.

Thank you for choosing EYEPTV!